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HR Masterclasses

 
Total HR have a wide range of masterclass training packages, which are specifically bespoke for our clients recognising their own organisational needs. All of our trainers and facilitators are highly experienced and qualified to deliver excellent sessions with tangible and meaningful impact. Our HR masterclasses have benefited organisations such as Greater Manchester Fire and Rescue Service, Cambridgeshire Fire and Rescue Service, The Law Society for England and Wales, UK Commission for Employment and Skills (UKCES), a range of regional hospices and more.

If you can't find a masterclass that you are looking for below - let us design one for you!

 

  • Introduction to People Management
  • Handling Difficult Conversations
  • Bullying and Harassment
  • Recruitment
  • Handling Disciplinaries
  • Outplacement and CV Advice
  • Managing a Grievance
  • Flexible Working
  • Managing Absence
  • Improving HR Contribution
  • Giving Feedback
  • Setting Targets
  • Question and Listening Skills
  • Managing Performance
 

Introduction to People Management

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Introduction to People Management is a one-day masterclass aimed at team leaders and operational managers to assist them in developing and enhancing their people management skills.

The learning will be ‘brought to life’ through discussion of real life experiences and exploring a range of case studies.

As a result of this masterclass, participants will...

  • Develop a clear understanding of their role and their responsibility in ensuring effective people management
  • Understand their own leadership style and the impact this could have on their team and colleagues
  • Understand how to utilise performance management mechanisms to motivate and get the best from their staff
  • Identify effective strategies to deal with challenging employees and manage employee relations

Case Study



We provided specialist, legal-based training to the HR team at CFRS - based on managing mergers and acquisitions to support them in preparation for a potential merger with another fire service. More

 

Handling Difficult Conversations

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It is inevitable that at some point, either in the workplace or in your personal life, you will need to initiate a difficult conversation with a colleague, family member or friend. While these situations can be uncomfortable, they have the potential to be highly constructive opportunities, if handled effectively.

This one-day masterclass will enable participants to...

  • Handle difficult conversations with confidence
  • Implement tools and techniques to ensure effective conduct and approach
  • Deliver messages clearly and with composure
  • Develop constructive relationships with colleagues

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Bullying and Harassment

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This one-day training masterclass explores the sensitive and important issue of bullying and harassment in the workplace.

The masterclass will explore and discuss a number of real-life case studies and will also consist of interactive group activities to investigate the subject in more detail.

The masterclass will...

  • Develop awareness and understanding of bullying and harassment, in the context of your organisation
  • Ensure participants have the tools and techniques to reliably identify and tackle bullying and harassing behavior, should it arise
  • Outline the legislative requirements around workplace bullying and harassment

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Recruitment

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Recruitment – Theory

Total HR offer a one-day recruitment masterclass which covers all aspects of the recruitment and selection process. The masterclass also outlines managerial responsibilities for ensuring good practice in the recruitment process.

Participants will have the opportunity to share and reflect on their own experiences of good recruitment practice.

This masterclass will provide participants with the skills to...

  • Short list applications fairly (E&D)
  • Set minimum criteria
  • Interview successfully
  • Provide constructive feedback
  • Write effective job adverts
  • Ensure consistency across recruitment processes and policy (including E&D)

This ‘Recruitment-Theory’ masterclass can be used in conjunction with our half day ‘Recruitment – Practical’ masterclass.

Recruitment – Practical

This is an active, half-day masterclass which can be implemented as a standalone masterclass or be combined with our one-day ‘Recruitment-Theory’ masterclass in order to put into practice the theory and knowledge gained in day one.

This masterclass will enable participants to...

  • Interview with confidence
  • Select candidates appropriately
  • Distinguish between HR (functional) responsibility and the responsibility of the recruiting manager and their ownership of the recruitment process
  • Deliver appropriate feedback to candidates
  • Design successful interview questions

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Handling Disciplinaries

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This one-day masterclass will introduce participants to the key features of the organisational disciplinary process and will develop their skills and confidence to put this knowledge into practice.

The masterclass will go through the process of handling a disciplinary – from dealing with the misconduct at the informal stage through to the disciplinary hearing itself. It will involve exploring a number of case studies and exercises in reflection of the participants’ own workplace and its current culture.

Participants will gain an understanding of...

  • The implications of not challenging behaviour and the potential impact on team relationships and manager credibility
  • The specific responsibilities associated with managing inappropriate behaviour and misconduct in the workplace

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Outplacement and CV Advice

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Total HR offer a bespoke service to assist individuals who are exiting your organisation; providing them the support, advice and the preparation they need to re-engage with the world of work.

We recognise the uniqueness of an individual’s needs through this difficult and challenging situation. Because of this, we design customised programmes to provide individuals with as much, or as little, practical support as they require. This could involve...

  • CV writing
  • Interview practice
  • Individual skill auditing
  • Networking advice
  • Continuing professional development

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Managing a Grievance

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Grievances can be a complex and time consuming process if not managed appropriately, timely and sensitively. Our one-day masterclass will provide individuals with the confidence to challenge workplace behaviour and highlight the potential implications of not doing so.

The masterclass will develop participants understanding of the grievance process and the competencies required to ensure its effective and efficient management, whilst also maintaining equality and diversity compliance.

This masterclass will ensure participants...

  • Are aware of the implications of not challenging behaviour and how this can impact on team relationships and manager credibility
  • Understand their specific responsibilities in relation to managing potential grievance scenarios
  • Are aware of the equality legislation behind grievance procedure
  • Are able to identify the causes of unacceptable behaviours and the impact they have on others, and the organisation
  • Are equippped with the strategies and skills to minimise conflict

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Flexible Working

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This one-day training masterclass will outline the process of handling flexible working requests and aid understanding around how flexible working requests may impact on organisational productivity.

This masterclass will include...

  • Examining the different flexible working options
  • An overview on employee rights
  • Progress monitoring methods
  • Best practice around request reviews – in terms of process, responsibilities and expectations
  • Request refusal
  • Assisting managers in decision making

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Managing Absence

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According to the CIPD, Absence Management costs UK businesses £12 billion a year. Therefore, inefficient Absence Management could result in harmful consequences for resources, and for the business overall.

Our one-day masterclass will allow participants to understand the potential causes of absence, the impact of stress and systems that can be implemented in order to combat the effects of absenteeism and presenteeism.

The masterclass will allow participants to...

  • Understand the sickness and absence process and manage the ‘return to work’ process
  • Understand the legislation around long and short-term sickness
  • Explore the importance of occupational health referrals
  • Distinguish between ‘fit notes’ and ‘sick notes’
  • Understand their role as a manager in the sickness and absence process

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Improving HR Contribution

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Improving HR Contribution to the business is designed specifically to develop HR Professional’s ability to provide visible and sustainable value back in their organisation.

As organisations continue to operate in an ever increasingly challenging environment, the demands on internal service professionals to support and promote the effective delivery of service, with reduced staff resource, are becoming more complex than ever before. The environment is changing at an incredible pace meaning budgets are tighter and expectations and motivations of internal stakeholders are more complicated and varied.

Against this backdrop, all service professionals need to apply agile, adaptive thinking to new situations every single day. They are required to ‘make sense of’ their world in the moment, to navigate ambiguity, to make connections and to provide clear, commercial solutions that add value to the organisation in both the short and longer term.

This master class series will equip participants with the skills and know-how to improve using a range of tools and techniques including a ‘readiness to learn’ questionnaire allowing participants to reflect on current experience and personal objectives.

Following the master class, participants will...

  • Understand ‘how’ to improve HR Contribution (HR maturity) - how they can add value back in the organisation
  • Be able to identify key strengths and areas for improvement to devise a development plan
  • Understand where the HR function currently is in the organisation in terms of maturity and what impact that has on overall organisation performance
  • Be able to identify the areas for development, including the relevant skills and back in the organisation

Case Study



The Deputy Chief Fire Officer at GMFRS had identified two critical areas of improvement required within the organisation: performance management and absence management. More

 

Giving Feedback

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Giving feedback in the workplace is an essential management skill and is a crucial component of Performance Management.

This one day master class will equip participants with the skills to provide effective feedback. Participants will explore a range of proven tools and techniques to ensure the correct delivery of feedback and also explore how it can be used as a building block for future development.

By the end of the master class participants will...

  • Understand why it is important to give feedback and the benefits
  • Recognise the impact of not giving feedback
  • Identify what makes effective and ineffective feedback and why
  • Be able to identify the most appropriate time to give feedback and how to structure it
  • Understand how individuals can differ when receiving feedback and how to effectively manage this

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Setting Targets

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A key part of managing performance within organisations is setting targets for employees. It is important for managers to assist employees with this, enabling them to understand where they currently are, where they want to be in the future and how they can get there. Having an achievable set of targets provides focus for employees to help them succeed within their role, whilst also allowing managers to easily identify how well individuals are performing and developing.

We have designed this master class specifically for managers to help them develop a strong set of targets with each member of their team; enabling them to collectively work towards wider business goals.

Following this one day master class participants will...

  • Understand the benefits of target setting and the impact of not setting targets
  • Learn the difference between tasks and targets
  • Have been exposed to what makes an effective target to ensure ownership and employee 'buy-in'
  • Learn how to review targets and ensure they are achievable from the employees perspective
  • Understand how targets should be aimed towards overall business goals

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Question and Listening Skills

Think we can help you? Click here and let us know.
 

Our Question and Listening Skills half-day master class offers best practice around asking the right questions and developing listening skills in the workplace. The session will develop technique using a series of real-life examples and interactive learning to reveal how they apply back in the organisation.

Following this master class participants will...

  • Have the confidence to ask effective questions in the workplace
  • Be able to employ effective listening skills
  • Learn how to use non-verbal information as a source of data
  • Understand how to identify relevant information sources
  • Be able to plan effectively for investigation meetings

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More

 

Managing Performance

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This one day master class has been purposefully designed to provide participants with the knowledge and skills to be able to manage the performance of their team, both on a day to day basis and during formal Personal Performance Reviews or appraisals.

Participants will be taken through a range of topics including; why and how to manage performance and completing personal performance review records. Participants will also have opportunity to practice skills and techniques learned through real-life scenarios.

By the end of the master class participants will...

  • Understand the concept of managing performance
  • Identify what motives others and the impact this has on their team
  • Understand how to raise performance levels in their teams
  • Have the confidence to discuss and reinforce what effective performance looks like
  • Confidently diagnose and confront poor performance
  • Learn how to establish healthy employee relationships and define performance standards
  • Take away manager check-lists that can be personalised to suit the individual manager as they prepare for their next performance review

Case Study



As an effect of the economic down turn, the Law Society for England and Wales had undertaken a significant organisational restructure and were challenged with doing more with rapidly depleting resources. More